PaddleDuck is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
PaddleDuck may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2011 and shall be interpreted in all respects in accordance with the National Privacy Principles, as provided in the Australian Federal Privacy Act 1988.
DATA COLLECTION AND STORAGE
PaddleDuck may collect personal and non-personally identifiable information about you when you register with PaddleDuck or place an order for PaddleDuck products.
USE OF IMAGES AND INFORMATION YOU PROVIDE TO US
When you send emails, photographs, videos, information about yourself, or other communications to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services. We may also capture this content and we may want to re-use and/or republish content you send us on our Website / Facebook / Twitter pages. By sending us content you agree that (i) PaddleDuck reserves the right, but has no obligation, to use such content in any fashion and in any Paddleduck forum, online or offline; and (ii) PaddleDuck has your permission to alter, condense, correct, edit, delete or change the content as we see fit at any time, without prior notice or permission.
DATA USAGE AND ACCURACY
Any personal and non-personally identifiable information which you provide through this website or which PaddleDuck collect shall be used for processing your order, managing your account, responding to any comments or questions you may have and statistical and marketing purposes. If you agree PaddleDuck may occasionally contact you by email about forthcoming App updates, events, products and promotions.
PaddleDuck will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming ongoing accuracy of your personal information.
If you advise us that your personal information is no longer accurate, we will make corrections so far as is practicable. Please update your records if any of the information you submitted during registration changes.
ACCESS TO YOUR PERSONAL INFORMATION
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.
We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful – e.g. where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients; have an unreasonable impact on another person’s privacy; prejudice an investigation of unlawful activity.
We will also refuse access where the personal information relates to existing or anticipated legal proceedings and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.
DISCLOSING INFORMATION TO THIRD PARTIES
Our utmost concern is maintaining your privacy. PaddleDuck may use other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorization, webhosting, data analysis, order fulfillment and mailings.
Any third party used by PaddleDuck may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose.
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au
PaddleDuck takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line. For security reasons PaddleDuck strongly recommends that you do not send credit card numbers by standard email and only use the secure facility provided on our website.
If/When you shop on PaddleDuck’s website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.
The postal address for PaddleDuck is:
PaddleDuck Pty Ltd
Level 4, 66 Hunter Street
Sydney NSW 2000